Privacy policy

Privacy Policy

Kashyapaa operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information.

Depending on how you interact with the Services and as permitted by applicable law, we may collect or process:

• Contact information: name, address, billing/shipping address, phone number, email.
• Financial information: payment card details, transaction data, payment confirmations.
• Account details: username, password, preferences, security questions.
• Transaction data: items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled.
• Communications: information included in support inquiries or other communications.
• Device information: device type, browser, IP address, unique identifiers.
• Usage information: how you navigate and interact with the Services.

Sources of Personal Information

We may collect personal information:

• Directly from you when you use or access the Services, create an account, or communicate with us.
• Automatically through cookies and similar technologies when you interact with the Services.
• From service providers who support our operations (e.g., payment gateways, shipping partners, analytics tools).
• From third-party partners or platforms where applicable.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving the Services.
To process orders, payments, shipments, returns, exchanges, maintain your account, remember preferences, display relevant products, offer personalized experiences, and operate the Services efficiently.

Marketing and Advertising.
To send promotional emails, notifications, or show ads related to our products or Services on our site or third-party platforms based on your activity.

Security and Fraud Prevention.
To authenticate your account, prevent fraudulent or malicious activity, protect public safety, and maintain a secure environment. You are responsible for keeping your login details confidential.

Customer Communication.
To respond to inquiries, provide support, and maintain our business relationship with you.

Legal Compliance.
To comply with applicable laws, valid legal processes, investigations, or to enforce our rights and policies.

How We Disclose Personal Information

We may disclose personal information under the following circumstances:

• To service providers who assist in operating the Services (payment processors, analytics, IT support, cloud hosting, shipping partners, etc.).
• To business or marketing partners who assist with advertising or promotional activities.
• When you authorize or request us to disclose information to third parties.
• Within our corporate group or affiliates where applicable.
• As part of a business transaction (merger, acquisition, restructuring).
• When required by law, legal processes, or to enforce our rights and protect the Services.

Third-Party Websites and Links

The Services may contain links to external websites not operated by us. We are not responsible for the privacy, security, or accuracy of third-party sites. You should review their policies before providing personal information. Information shared on public or social media platforms may be visible to others.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe your child has submitted personal information, contact us to request deletion.

Security and Retention

No security system is infallible. While we take measures to protect your information, we cannot guarantee absolute security. Avoid sending sensitive data over unsecure channels.

We retain personal information only as long as necessary for account maintenance, to provide the Services, comply with law, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your jurisdiction, you may have rights such as:

• Accessing the personal information we hold about you.
• Requesting deletion of your information.
• Requesting correction of inaccurate information.
• Requesting a portable copy of your information.
• Managing marketing communication preferences (unsubscribe options included in emails).

We may need to verify your identity before processing requests. You may designate an authorized agent where legally permitted.

We do not discriminate against individuals for exercising their privacy rights.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence. Where required, we will ensure that adequate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this website with a revised “Last updated” date.